Accessibility statement for Sign your mortgage deed

This website is run by HM Land Registry. We want as many people as possible to be able to use this website. For example, that means you should be able to:

change colours, contrast levels and fonts
zoom in up to 200% without the text spilling off the screen
navigate most of the website using just a keyboard
navigate most of the website using speech recognition software
listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet (this link will open in a new window) has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website aren’t fully accessible:

web pages which have timeouts do not have the option to amend this time limit
mandatory input fields are not marked to indicate an entry is required
no errors/warnings when non-alphanumeric characters are entered into input fields

What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

email - DigitalMortgages@landregistry.gov.uk
call - English language 0300 006 0411 or Welsh language 0300 006 0422

We’ll consider your request and get back to you in 5 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the accessibility requirements, contact the Customer Support Centre by:

telephone – 0300 006 0411
post – HM Land Registry Citizen Centre, PO Box 74, Gloucester, GL14 9BB
online (this link will open in a new window)

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS). (this link will open in a new window)

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us. (this link will open in a new window)

Technical information about this website’s accessibility

HM Land Registry is committed to making its website accessible in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 (this link will open in a new window) AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

WCAG 2.1 A – criterion 2.2.1 (timing adjustable) Webpages which have timeouts do not have the option to amend this time limit
WCAG 2.1 A – criterion 3.3.2 (labels or instructions) Mandatory input fields are not marked to indicate an entry is required
WCAG 2.1 A – criterion 3.3.1 (error identification), 3.3.3 (error suggestion), 3.3.4 (error prevention) and 4.1.3 (status messages) Missing errors/warnings when non-alphanumeric characters are entered into input fields
WCAG 2.1 A – criterion 1.4.3 (Contrast(Minimum)) Skip link is too dark
WCAG 2.1 A – criterion 1.4.10 (Reflow) Text size does not change when adjusted in browser settings
There is currently no estimated date for fixing the above. We will update this statement with any changes.

Disproportionate burden

There are no aspects of this service that are considered a disproportionate burden to fix.

Content that’s not within the scope of the accessibility regulations

All content is within the scope of the accessibility regulations.

How we tested this website

This website was tested on 6 March 2020. Tests were carried out by an internal audit team using a purpose-built test suite.

We tested our main website platform. (this link will open in a new window)

What we’re doing to improve accessibility

We will regularly test all webpages for this service and will update this statement with any changes.

This statement was prepared on 04 September 2020. It was last updated on 27 February 2023.